FAQ

Q

Could you please let me know if guests are allowed to stay w…

A
Pets

For safety and hygiene reasons, pets are not allowed in the hotel.

Guests are advised to use nearby veterinary clinics or pet hotels for their pets.
Q

Could you please let me know if guests under the age of 18 a…

A
Minors Stay Policy – Centum Premier Hotel

Minors are allowed to stay at Centum Premier Hotel.

All minor guests must present the required documents at check-in. Co-ed stays are strictly prohibited; only same-gender rooms are allowed when documents are submitted.

Requirements for Minors Staying with Adults:

If accompanied by an adult family member, proof of family relationship (family relation certificate or address verification on ID) is required.

If accompanied by an adult who is not a family member, all required documents must be submitted for each minor.

Required Documents:

Minor Stay Guardian Consent Form

Minor Stay Agreement

Family Relation Certificate (if applicable)

Copy of Guardian’s ID

All documents must be verified for every minor guest.

Forms can be downloaded from the NEWS category on our website and must be completed according to the template.

Important Notes:

Unauthorized signatures or stamps on the Guardian Consent Form may be considered forgery and could result in legal issues.

Check-in will be denied if required documents are incomplete, and refunds will not be issued.

Completed documents can be sent via email. For additional inquiries, please contact the hotel.

Contact Information:

E-mail: front@centumpremier.net

Tel: +82 51-755-9000
Q

Could you please explain how to use the coin-operated laundr…

A
Coin Laundry

Location: Building B, 12th Floor

Open 24 hours

Coin exchange machine available

Iron and ironing board provided

Washer and dryer available

Fees:

Washing & drying: KRW 3,000 per cycle each

Detergent: KRW 500
Q

Could you please let me know if baby or infant supplies are …

A
Baby/Infant Supplies

We regret that rental or installation of baby/infant items, such as cribs or bed guards, is not available. We appreciate your understanding.
Q

Could you please let me know if I can select a specific room…

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Room Assignment

Room and floor assignments are made on the day of check-in based on room availability, so advance selection is not possible.
Q

Could you please let me know the hours during which reservat…

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Reservation Inquiries

Reservation inquiries can be made from 9:00 AM to 6:00 PM.
Q

Could you please let me know if OTT streaming services are a…

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In-Room Entertainment

Netflix (requires personal login)

YouTube
Q

Could you please let me know what amenities are available in…

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Guest Room Amenities

All-in-one (Shampoo & Body Wash)

Conditioner

Hand Soap

Shower Towel
Q

Could you please let me know if packages can be sent to the …

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Package Delivery

Packages sent to the hotel can be received after verification at the front desk. (Delivery directly to guest rooms is not available.)

Unclaimed packages are kept as follows:

General items: 1 month

Food items: opened products – 1 day, unopened products – 3 days, after which they will be disposed of.
Q

Could you please let me know how I can recover items I may h…

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Lost and Found

According to our Lost and Found Policy, items left in guest rooms are kept as follows:

General items: 1 month

Food items: opened products – 1 day, unopened products – 3 days, after which they will be disposed of.

To retrieve lost items, please contact the hotel by phone with your name, check-out date, and room number. Items can then be collected in person or sent via courier (cash on delivery).
Q

Could you please let me know if food deliveries are allowed …

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Food Delivery

For security reasons, all food deliveries must be collected in person at the 1st-floor lobby.

The front desk cannot store food. The hotel is not responsible for any food that is left in the lobby unattended or goes missing.
Q

Is it possible to store luggage before check-in or after che…

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Luggage Storage

Luggage storage is available.

Please check in at the front desk on the 1st floor with your reservation information, and we will store your luggage for you.

A luggage claim ticket will be issued when your items are stored. Please present this ticket when retrieving your luggage.
Q

What are the parking charges?

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Parking Information

Complimentary parking is available for hotel guests: 1 vehicle per standard room and 2 vehicles per suite.

Guests can conveniently enter and exit the parking lot until 2:00 PM on the day of check-out.

After 2:00 PM, a fee of KRW 1,000 per 30 minutes applies, with a maximum daily charge of KRW 20,000.

※ Vehicle height restriction: 2.1 m
Q

I would like to know about the breakfast service.

A
▪️ Breakfast Buffet – 2nd Floor
▪️ Available from 7:00 AM to 10:30 AM

※ Please present your breakfast voucher upon arrival.
※ For inquiries, please contact the front desk.
Q

Please note the maximum occupancy per room

A
“Guests can only stay up to the standard occupancy for each room. Additional guests and extra beds are not allowed.
However, for the Family Suite, an extra bed can be added for an additional charge of KRW 33,000.”
Q

Is early check-in or late check-out available?

A
Early check-in or late check-out is available for an additional charge of KRW 11,000 per hour.
Check-in before 3:00 PM or check-out after 11:00 AM may incur a full night’s room charge.

※ Not available during peak seasons or international event periods.
Q

What are the check-in and check-out times?

A
▪️ Check-in: 3:00 PM
▪️ Check-out: 11:00 AM
Q

What items are available for rental?

A
The following items are available for rental:
▪️ Wine glasses
▪️ Wine opener
▪️ Chargers (USB-C, Lightning)
Q

Is the fitness center available for free use?

A
Yes, the fitness center is available free of charge for all staying guests.
Please note that guests under the age of 18 are not permitted to enter.

Access to the fitness center requires your hotel room key card, so please make sure to bring it with you.

▪️ Building B, 12th Floor
▪️ 06:00 AM – 10:00 PM
▪️ Personal lockers, changing rooms, and showers available

※ Towels are not additionally provided.
Q

Is there a designated parking space for electric vehicles?

A
Yes, our electric vehicle charging stations are available 24 hours a day.

Centum Premier Hotel Exclusive Parking – B1 (Basement 1)
▪️ Total of 5 charging spots
▪️ 4 slow chargers, 1 fast charger

※ Please move your electric vehicle to the designated charging area on B1 and park front-in before starting the charge.
※ Payment can be made using the card sensor attached to each charging unit.

Privacy Policy

CENTUM PREMIER HOTEL(hereinafter referred to as the "Company") has established the following privacy policy to protect users' personal information and rights in accordance with the Personal Information Protection Act when using the website (www.centumpremier.net) and related services, and to handle users' grievances smoothly.

1. Consent to the Collection of Personal Information

The Company provides a procedure for users to agree to the collection and use of personal information when applying for individual services. Users can refuse consent, but refusal may restrict the use of the relevant services.

2. Purpose of Collection and Use of Personal Information

The purposes for which the Company collects and uses users' personal information are as follows

Category Purpose of Use
Inquiry Verification of intention according to online inquiry, identity verification, prevention of fraudulent use of services, various notifications and guidance, and record preservation for dispute resolution

3. Personal Information Collection Items and Methods

The Company collects only the essential information required to provide basic services. Optional information can be left blank without limiting the use of the service. The Company does not use the collected information for purposes other than those stated.

Category Collection and Use Items
Inquiry (Required) Inquiry type, name, contact information, email, contact information, inquiry details

The Company collects personal information through the completion of application forms on the website by users.

4. Retention and Use Period of Personal Information

The Company processes and retains users' personal information for one year from the date of consent to the collection and use of personal information. However, if it is necessary to retain personal information for a certain period according to the provisions of related laws, the information will be retained for that period, and access to and use of the retained information will be restricted for the relevant reasons.

5. Entrustment or Provision of Personal Information to Third Parties

  1. The Company does not provide users' personal information to third parties, including other individuals, companies, or institutions. The Company does not entrust users' personal information.
  2. If it becomes necessary to entrust personal information for service improvement in the future, users will be notified in advance, and the Company will manage the entrusted party through an outsourcing contract.

6. Procedures and Methods for Destroying Personal Information

  1. In principle, if the purpose of processing personal information is achieved, and the personal information processing is deemed unnecessary, or if the user requests the destruction of personal information, the Company will promptly destroy the relevant personal information. The procedures, deadlines, and methods for destruction are as follows:
  2. Information subject to destruction is transferred to a separate database (DB) or document file after the purpose is achieved and is destroyed without delay according to internal policies and other relevant laws. Personal information transferred to a separate DB or document file is not used for any other purpose except as required by law.
  3. Personal information is destroyed within 5 days from the end of the retention period or within 5 days from when it is recognized that the information is no longer necessary due to the achievement of the processing purpose, discontinuation of the relevant service, or termination of the business.
  4. Information stored in electronic file format is deleted using technical methods that prevent record reproduction, and information printed on paper is shredded with a shredder.

7. 7. Rights and Obligations of Information Subjects and Legal Representatives and How to Exercise Them

  1. Information subjects can exercise the following rights against the Company at any time:
    • Right to request access to personal information
    • Right to request correction or deletion of personal information
    • Right to request the suspension of processing personal information
    • Right to withdraw consent to the collection, use, etc., of personal information
  2. Information subjects can request access, correction, deletion, suspension of processing, withdrawal of consent, or destruction of personal information from the personal information protection officer listed below, and the Company will take necessary measures without delay.
  3. The rights under items 1 and 2 must be exercised by the information subject themselves. If the information subject’s legal representative or an entrusted person wishes to exercise these rights, the Company may request additional documents such as a power of attorney.
  4. Information subjects must not use or infringe upon their or others' personal information in violation of personal information protection laws and must manage their information under their responsibility.

8. Methods of Notification or Notice of Privacy Policy

If the Company uses personal information beyond the scope of the user's consent or provides it to a third party, it will obtain the user's additional consent individually. If the Company entrusts the processing of personal information to another party, it will notify this in advance through the privacy policy on the website.

9. Technical and Managerial Measures for Personal Information Protection

  1. Establishment and implementation of an internal management plan: The Company has established and is implementing an internal management plan for the safe processing of personal information.
  2. Technical measures against hacking, etc.: The Company installs security programs, performs periodic updates and checks to prevent personal information leakage and damage caused by hacking or computer viruses.
  3. Training of personal information processing staff: Personal information processing staff are composed of the minimum number of people, and the Company provides regular training and prepares internal procedures regarding personal information protection obligations.

10. 10. Personal Information Protection Officer

The Company appoints a personal information protection officer to protect users' personal information and handle complaints.

Name 박진진
Position Personal Information Protection Officer
Phone 051.755.9000
E-mail rsvn@centumpremier.net

11. 11. Changes to the Privacy Policy

This privacy policy was established on September 23, 2022.
This privacy policy will be applied from the effective date. In case of any additions, deletions, or corrections to the content according to laws and policies, the changes will be notified to users 7 days before the effective date, and in case of significant changes that are disadvantageous to users, they will be notified 30 days before the effective date.